What to do when something goes wrong, and how to get a useful answer quickly.
Where can I find help on the platform?
A help assistant is available in the app and answers common questions instantly. Specific cases are passed to the team, which replies by email.
Are the assistant's answers reliable?
It relies on the platform's published rules and cites its sources with links. If you doubt a decision about your account, ask for the team to take over.
The help assistant is not responding — what should I do?
The service can be temporarily disabled for maintenance. In that case, contact support directly by email from your account address.
Can I report an incorrect answer from the assistant?
Yes, a report button is available in the conversation. Reports are reviewed by the team and used to correct answers.
How do I contact support directly?
By email from the address linked to your account, which identifies you immediately. State the page involved and the date and time of the problem.
What information should I give support?
A description of the problem, the page or task involved, the date and time, the device and browser used, and a screenshot if possible.
How long does the team take to reply?
Requests are handled in order of arrival, with longer delays during busy periods. Sending the same request several times does not speed it up.
Where do I see the time left on a task?
A remaining-time bar is shown at the top of the task throughout, on mobile and desktop alike.
The displayed time looks wrong — why?
The countdown follows server time. If your device clock is off, a warning appears: switch your device back to automatic date and time.
A message says my device clock is off — is that serious?
It is not blocking, but a large offset can distort how deadlines are displayed. Turn on automatic time to avoid it.
My task expired although I was on time — what now?
Contact support with the date, time and task involved. If a technical incident is confirmed, the situation is put right.
I lost my progress mid-task — why?
A connection drop or an expired session can cause it. Sign back in, reopen the task from your ongoing tasks and report it if it happens again.
The submit button does not work — what should I do?
Check that every required field is filled and that answers meet the minimum length. A field in error is highlighted in red.
The site shows a blank page — how do I fix it?
Reload the page, clear the browser cache and sign in again. If it persists in another browser, report it to support.
Which browser should I use?
Any recent, up-to-date browser. Aggressive blocking extensions can interfere with how some tasks display.
Can my browser extensions cause problems?
Yes, particularly content blockers and privacy tools that stop some elements from loading. Test in private browsing with extensions disabled.
I cannot sign in — what should I check?
The email address used, the original sign-in method (email, Google or Apple), and your password status. If nothing works, use the reset link.
I keep being sent back to the login page — why?
That is usually an expired session or a blocked cookie. Allow cookies for the site, reload, then sign in again.
I see a waiting screen after logging in — is that normal?
Yes if your signup is still under review. Full access opens automatically once the account is approved.
What does the maintenance message mean?
A technical operation is in progress and access is temporarily suspended. No data is lost: try again a little later.
What happens to my ongoing tasks during maintenance?
They remain saved. If maintenance prevented you from submitting on time, report it to support, which puts the situation right.
My balance was not updated — what should I do?
First check the task status: crediting happens after approval, not on submission. If the task is approved and the balance is unchanged, contact support.
There is a line I do not understand in my history — how can I find out?
Every line shows a reason and a date. If the reason remains unclear, send it to support with the exact date.
I did not receive the support reply — where should I look?
In your spam folder and in your mailbox's promotions tab. Add the sender address to your contacts for future exchanges.
The layout is broken on my phone — what should I do?
Reload the page, check your browser is up to date and try portrait mode. Send a screenshot to support if it persists.
The platform is slow — where does that come from?
Usually from the connection or a busy device. Close unused tabs, try another network, and report it if the slowness is general and persistent.
My document will not upload — why?
Check the file format and size, and use a sharp image. An unstable connection also frequently interrupts the upload.
My withdrawal request seems stuck at a step — is that normal?
Each step has its own review delay, stated on the withdrawals page. A status unchanged beyond those delays warrants a message to support.
My shop order is not moving — what should I do?
Check the status and last-update date in the orders tab. Beyond the stated processing delay, contact support with the order number.
An error message appears — should I worry?
Note the exact wording and what you did just before, then try again. Those two details let support reproduce the problem quickly.
Is this FAQ up to date?
It reflects how the platform currently works and is updated when rules change. If it differs from what your account shows, the interface prevails.
My question is not in the FAQ — what should I do?
Use the help centre search with a keyword rather than a full sentence. If nothing matches, ask the assistant or support.
How do I use the help centre search?
Type one or two keywords: the search scans every question and answer and shows matches grouped by theme.
Is the FAQ available in English?
Yes, the entire help centre is available in French and English, with a language switcher at the top of the page.
Can I ask a question before accepting a task?
Yes, the help assistant is available at any time. The full details of a task, however, only appear once you have accepted it.
Can I ask for help during a task without losing it?
Yes, the assistant opens without leaving the task. Be aware, though, that the countdown keeps running during the exchange.
Are my conversations with the assistant kept?
Yes, they are stored so your request can be followed up and answers improved. They are not shared with other users.
Can a payment be fast-tracked in an emergency?
No — the stated delays correspond to mandatory review steps and are the same for every account.
The answer I got does not solve my problem — what now?
Reply in the same thread, stating what remains unresolved and adding concrete details. A separate new message goes to the back of the queue.
How do I suggest a platform improvement?
Through the help assistant or support. Concrete suggestions about the interface, the shop or task screens are passed to the product team.
How do I report a security issue?
Write to support describing precisely what you observed, without making it public. Good-faith reports are handled as a priority.
Can I get help preparing my verification file?
Yes, a dedicated discussion thread is available on the verification page to exchange with the team about the expected documents.
Can support advise me on my tax return?
No — the team provides proof of your earnings but does not give tax advice. Speak to a professional or your tax authority.
Can support help with a problem specific to my device?
Support covers the platform. For a hardware or operating system issue, the team can point you in the right direction but cannot act on your device.